Knowledge map
La mappa della conoscenza è uno schema, un modo per visualizzare come la conoscenza viene diffusa e utilizzata all'interno di un'organizzazione.
È composto da 12 blocchi. Il lato destro descrive la conoscenza disponibile, il sinistro descrive la conoscenza necessaria. Dall'alto verso il basso si possono leggere gli aspetti della trasmissione della conoscenza (comunicazione e tecnologia), poi chi ha bisogno di cosa e infine i costi e i benefici della conoscenza per l'organizzazione e le persone, in poche parole si può leggere il "come, cosa e perché".
Riquadri
What is the available knowledge?
Available Knowledge
Here you should describe the topics and the formats of the available knowledge... Not always available knowledge is immediately ready in explicit form even if it is inside the organization.
Data and information should be included here.
List specific examples.
Remember to include knowledge from human, structural and relational capital.
Who owns the knowledge?
Knowledge owner/container
Where is the knowledge stored?What is the container? Which tools to record it are used?
Example: Subject Matter Experts, Data Base, Software, Processes, Organizations, etc.
How can the knowledge be extracted?
Knowledge mining
How can be unlocked? And how is it possible to take it in the workflow?
For example: interviews, big data analytics, automatic acquisistion from data and documents, enterprise social networks, ERP and CRM systems, forums, etc.
What knowledge is needed?
Necessary Knowledge
What do we need to know? Which expertise, experience, information, data we do the people need to accomplish their tasks?
Who need the knowledge?
Knowledge customer
Who must access the knowledge? And what they must do with it?
Which benefits do we expect from using that knowledge?
Expected benefits
Which is our final goal we want to reach thanks to that knowledge?
Beside the task we have to complete, what do we expect to get from it, how the organization or the person will improve thanks to it?
How the user can demand the knowledge?
Knowledge inquiring channels
How the user of the knowledge can spread out to the world he/she needs it? To whom he/she ask for it? Which are the means to ask it?
Example: colleagues, help desk, intranet, Internet, bibliographic tools, etc.
How the user can get the knowledge?
Knowledge delivery channels
Which tools are available to get the needed knowledge?
Which tools are desirable to get it?
How the available knowledge is promoted?
Knowledge promotion
Is there in place a way to make people aware that the knowledge they need is available?
How the users can search what they need?
Sharing rewards
What get in return who shares knowledge?
How he/she gets it?
How is knowledge evaluated?
Knowledge rating
The user has a way to rate what is more useful?
What kind of feedback can be left? How can be given?
Is there any process in place to evaluate the quality of the knowledge?
What is the cost of getting the knowledge?
Costs
Which effort must be done to make the knowledge available?
Which resources (people, money,, organization) are necessary?